Refund policy
📌 Return Eligibility:
To be eligible for a return, your item must be:
✔ In the same condition as received (unused, wrapped, and in its original packaging).
✔ Accompanied by a receipt or proof of purchase.
✔ Returned within 60 days of delivery.
To start a return, contact us at animeelm@outlook.com.
📌 Return Shipping Costs:
🚚 Buyer is responsible for return shipping costs, including any customs or duties (if applicable).
🚫 We do not provide prepaid return labels—you must arrange and pay for return shipping.
📦 If an item is returned due to refusal to pay customs/import duties, the refund will exclude original shipping costs.
Return Address:
📍 Gl2 9BN, The Chauffeur House, Tewkesbury Road, Longford, Gloucester
❗ Important: Items sent back without prior return approval will not be accepted.
📌 Cooling-Off Period (Max 7 Days Before Shipping – All Orders)
For all domestic and international orders, you have the right to cancel your order up to 7 days before shipping for a full refund.
Once the order has been shipped, standard return policies apply (60-day return window, buyer pays return shipping).
🚚 Return shipping costs remain the buyer’s responsibility.
📌 Lost Parcels Policy (Royal Mail 30-Day Rule for Domestic & International Orders)
If your parcel is lost in transit, we must wait for 30 days from the shipping date before submitting a claim with Royal Mail for lost parcels.
🔹 If Royal Mail confirms the parcel is lost, we will issue a refund or send a replacement.
🔹 If Royal Mail locates and delivers the parcel, the normal return policy applies.
🔹 If the parcel is marked as delivered but not received, please contact us for further investigation.
📌 Damages & Issues
Please inspect your order upon receipt and contact us immediately if:
✔ The item is defective or damaged.
✔ You received the wrong item.
We will evaluate the issue and provide a solution, such as a replacement or refund.
📌 Exchanges
To exchange an item, place a new order for the desired item and return the original for a refund (if eligible).
📌 Refunds
✔ Once we receive and inspect your return, we will notify you of the approval status.
✔ Approved refunds will be issued to your original payment method within 10 business days.
❗ If your refund hasn't appeared after 15 business days, contact us at animeelm@outlook.com.